Time Warner Cable
New Product Launch
Business Need:
- Product launch of wireless phone service
- Call center agents unfamiliar with wireless features, benefits, and equipment
- Limited time and resources to launch and implement product
- New and complex information for existing employees
ABR Solution: Customized Instructor-Led Training and e-Learning
- Create e-learning modules to introduce new product to call center agents
- Design and produce easy to use on-the-job resources
- Design and develop classroom activities that meet the needs of the call center environment
- Create implementation plan to provide support of product rollout
Client Response:
- Customized interactive product demo
- 3 customized e-learning modules
- Complementary classroom training components
