Public Courses

Using Social Media for Quality Customer Service
(workshop)

Are your customers talking about you? If so, are you responding? Social media is an innovative way to open more lines of communication between you and your customers, which provides opportunities for superior customer service. By listening, learning, and responding with social media, you can improve your customer relations and expand your reach. But how should social media be used to improve customer service? ABR’s workshop on Using Social Media for Quality Customer Service introduces you to the best tools and methods for communicating with your customers, while also showing real-world examples of customer service best practices and the pitfalls to avoid.

Topics covered:

  • Areas where social media is being used
  • Customer service tools
  • Customer service best practices
  • Customer service mistakes and how to avoid them

Price: $99.95 per person
Time: 1½ hours
Location: Cincinnati, OH; Raleigh, NC; Washington, D.C.; Provide On-Site

Register now