Public Courses

Making the Most of Customer Conversations (workshop)

Finding new customers in today’s economy is difficult, and it can also put a strain on your company’s valuable resources. Room for potential growth lies in your existing customers, which makes every employee and customer interaction crucial to your company’s continued success. ABR’s Making the Most of Customer Conversations workshop helps expand your company by building upon existing customer relationships. You will learn how to explore and fulfill customers’ additional needs, which protects your customer base while strengthening your business. This workshop is ideal for any service or sales professional looking to develop the following skills:

  • Learn about the customer’s needs
  • Uncover additional needs
  • Articulate value for the customer
  • Move the customer forward with a new commitment
  • Address the customer’s questions and concerns

Price: $199.95 per person
Time: 3 hours
Location: Cincinnati, OH; Raleigh, NC; Washington, D.C.; Provide On-Site

Contact us to request this course.