Laura Mattis
Tried and True Sales Tips for Boosting Business Performance
This is a list of 17 ways to boost your sales performance and drive business results—this week! It’s only Tuesday, so you still have four days to impact your week. And the other good news is that it’s only the beginning of the month, so you should be able to accomplish (or at least start) everything on this list by month end! What a great accomplishment to achieve before the upcoming summer holiday. Can you do it? I’m thinking so…
Did She Really Just Say That? Customer Service Tips for Challenging Conversations
Last summer, Chris Mann of the Woodhouse Day Spa in Montgomery, Ohio, wrote a guest blog for ABR about "Putting the Customer Back in Customer Service." I think this is a common theme that many of us experience every day. I regularly see blogs about poor customer service experiences, yet the problem persists.
What’s Your Project Management Leadership Style?
Last June, a colleague of mine wrote about tools of the trade for project managers. Her tips were very helpful and the article made an impact on me because my role at ABR is multi-faceted, not solely project management. Working for a small business, it’s not unusual to have multiple job functions. In addition to managing client projects, I am responsible for sales and business development and I sometimes facilitate training workshops. So, I’m constantly weaving in and out of different roles on any given day.
A Checklist for Success: Preparing for a Winning Sales Call
In today’s world, things seem so busy, time moves too quickly, and so many new things come up that you don’t expect. Then factor in the holidays, vacation schedules, an unplanned sick day, internal meetings and projects that pop up unexpectedly, etc. How is it already 2011? It seems like just yesterday we were planning and strategizing our sales efforts for the remainder of our year.
Posted in Blog Tagged business, Facebook, linkedin, prospecting, sales, sales calls, sales planning, sales success, Sales Tips, Social Media, twitter 2 Comments
Lessons Learned: Sales Tips for the One-Track Mind
Focus and determination are wonderful attributes to have in business, but sometimes they can also be limiting to a sales person’s success. I experienced this myself recently with a prospect. Have you ever been so focused on one specific aspect of the sale that you unknowingly lost sight of other important requirements for a successful close?
Posted in Blog Tagged Closing a Sale, Facebook, linkedin, prospecting, sales, Sales Process, Sales Tips, social networking, twitter 1 Comment
Summer Sizzle, The Heat Is On: The Importance of Sales Planning in a New Month
The month is over, a new one is beginning—now what? If you’re in sales, you’ve most likely just come off a very busy week. I’ve always found July to be an incredibly busy month for business.
Posted in Blog Tagged business, business planning, coaching, goal setting, networking, planning, referrals, sales 1 Comment
Can Sales Afford to be Patient?
When you think of salespeople, does the vision of a patient person come to mind? Most likely not.
Posted in Blog Tagged Facebook, linkedin, overcoming objections, patience, patient, prospecting, referrals, sales, Social Media, social networking, twitter Leave a comment
What´s Your Catch Phrase?
A couple weeks ago, I attended a training officers conference and a large part of the conference was networking. All [...]
Posted in Blog Tagged business, networking, sales, selling skills, Social Media, social networking, training, twitter 8 Comments
Recovering from a Lost Sale